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COMMUNICATIONS
ProSource Development believes that proactive communication is critical to a successful partnership and project. This is why we work diligently to ensure that our employees have the knowledge and tools to practice effective communication and time management. We recognize that everyone’s time is valuable and do our best to ensure your time with us and our time on your project is well spent.
Employee Standards
A common concern in working with offshore resources is a perceived language barrier. ProSource Development alleviates this concern in two ways:
1) All of our developers are fluent in reading, writing and speaking English; regardless of where they are located.
2) All clients and partners are teamed with a local onshore project manager who acts as your liaison between the project management team and our delivery team to ensure communication between teams and that the project remains on schedule and within budget.
Communication Tools
We provide our employees and clients with a number of tools to facilitate round-the-clock customer service, account management, project updates and deliverables.
- Content Management, Organization & Publication Tools
Content can be organized by area or topic so that users can find and manage content easier. Content can also be arranged according to individual users' requirements or preferences.
- Web-Based Collaboration
Developers can work with remote team members, access documentation and manage the complete project lifecycle across the Internet using ProSource Development’s secure development environments.
- Web-Based Project Schedule Management
Status reports are available and accessible via a web browser, anytime, anywhere.
- Web-based Bug Tracking
ProSource Development uses a web-based bug tracking system that allows clients to view and enter bugs as needed.
- Toll-Free Number
A dedicated toll-free number is available to our clients to facilitate communication with the development center.
- IP Phones
Our development team members can use IP phones to make toll free calls from the client site.
Standard Deliverables
ProSource Development maintains several standard communication documents to ensure that all stakeholders remain informed throughout the course of the project.
- Status Reports
Progress reports are prepared and sent to clients on a weekly basis.
These documents are also accessible via the client’s dedicated extranet.
- Change Control
All scope changes are recorded in change control documents and agreed-upon by both the client and ProSource Development delivery team.
- Status Meetings
Formal project status meetings are held on a regular basis via conference call. Status meeting attendees include members of the client project management team and ProSource Development delivery team.
Meeting minutes are prepared and made available after all status meetings.
- Steering Meetings
Steering meetings are typically held on a monthly basis and include project management team members, client executive sponsor(s) and ProSource Development account managers.
These meetings are used to resolve issues, approve major project changes and ensure all targets are met.
Meeting minutes are prepared and made available after all status meetings.
- Project Documentation
Documentation is prepared throughout the project according to ProSource Development’s Six Phase Methodology (Initiation, Definition, Design, Development, Test, and Release).
All project documentation is available via the client’s extranet.
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