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ProSource - Vehicle Sales & Service Solution

The ProSourceVehicle Sales & Service solution is an ideal solution for large Vehicle Sales and Service dealerships.


ProSource's industry-specific features, integrated with a proven and flexible ERP application, provide Vehicle sales and service operations with a comprehensive solution for managing the unique challenges of every aspect of their business.

The ProSourceVehicle Sales & Service solution, which was developed through our work experience with large scale vehicle sales and service dealerships, addresses the unique challenges of managing all aspects of a high end luxury product line and customer base from presale to sale, through maintain, service and upgrade, to trade-in, retirement and replacement.

The Complete Sales and Service Solution
Vehicle Sales & Service is a complete, feature rich enterprise software solution. Each fully integrated module focuses on key elements of the vehicle sales and service process, helping you to establish and maintain efficient and productive operations. Because of this modular approach, additional features and customized functionality can be added at any time in the future as business needs change.

Shared Knowledge
Vehicle Sales & Service is designed to provide complete and instant knowledge anywhere within the enterprise; Customer Information, Service History, Warranty Status... available when you need it, where you need it, and how you need it. As a true Microsoft Windows Application, the solution has the same look and feel that your users are already familiar with and integration with Microsoft Office is built in. Users can access information in the way that is most convenient for their position, and cost effective for the business; Windows PC, Web Client, Mobile device or RF device.

Control and Improve Workflow
Vehicle Sales & Service modules guide your team effortlessly through an efficient work flow for your service business. Because the solution utilizes a single database, the most current information is immediately available to everyone that needs it. This allows your people to spend more quality time servicing your customers rather than entering data. Alerting notifications automate department workflow communication, decreasing service turn time and increasing customer satisfaction.

Collaboration and Security
Vehicle Sales & Service allows users to see and update information and documents in real-time, no need for paper printouts and clipboards. Definable levels of security insure that your team members only see information that they are authorized to see. Automated alerts expedite changes in customer/service/order status/etc, insuring timely communication and increased workflow.

Global Solution
Multi-currency? Multi-company? Multi-language? Vehicle Sales & Service is ready to communicate with your employees, your suppliers and your customers, now and into the future.

Business Specific Modules
The ProSourceVehicle Sales & Service (VSS) solution integrates unique business specific modules into the ERP system, eliminating redundancies, manual processes, reducing paperwork and the opportunity for errors.

Specialized functionality includes:

Incentive/Rebate Management

• Vendor programs and coupons.
  
• Dealer, Salesperson, Customer incentives.
  
• Tracks monies owed as open A/R.
  
• Monitors rebate Submissions, Terms and Conditions.
  
• Maintains and manages volume incentive details.
  
• Profitability details captured for program analysis.

• Sales opportunity management.
  
• Sales reception management.
  
• Assignment of Sales associates.
  
• Phone room management.
  
• Loaner vehicle management.
  
• Integrated workflow alerting of affected departments.
  
• Purchase agreement generation.

• Schedule customer Appointments.
  
• Check-in.
  
• Requisition Parts.
  
• Create Work orders with Complaint, Cause, and Correction recording.
  
• Create standard Bill of services, including parts and labor.
  
• Assign unique customer, 3^rd party and internal pay codes to each service line.
  
• Track deductibles based upon warranty and extended warranty options.
  
• Monitor and Alert for Warranty/Recall.
  
• Schedule and Assign Work orders to Technicians based upon availability.
  
• Record Technician work using mobile devices or desktop.
  
• QC functionality.
  
• Rework, Pay Split, and Adjustment options after invoicing.
  
• Shop - Monitor RO changes
  
• Shop - Create parts orders

• New deliveries.
  
• Pre-owned vehicles, including condition and availability.
  
• Disclosure tracking.
  
• Vehicle Options tracking.
  
• Reserve and backup reserve tracking.
  
• Delivery inspection.
  
• Maintains real time unit costs.
  
• Services are linked to the unit.
  

ERP Business Modules

• Financial Management
  
• Supply Chain Management
  
• Inventory
  
• Management
  
• Manufacturing
  
• Master Planning
  
• CRM
  
• Project
  
• Accounting
  
• Human Resources
  
• Business Analysis
  
• Enterprise Web Portal